Product or accessories troubleshooting
Diagnose an issue, find step-by-step guides or manuals, get replacement parts for your product, and more.
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Additional Resources
Bose Headphones Lookup Serial Number For. To locate the serial number for the headphones, follow these steps. Please tell us about your experience andor what we could do better. Click here for more information on the types of cookies we use and how to change your cookie settings. The scrim is the inner screen which covers and protects the. Model number: A2190 Year introduced: 2019 Works with AirPods Pro. The AirPods Pro Charging Case works with Qi-certified wireless chargers. There's a Lightning connector on the bottom of the case for plug-in charging. The status light is on the front of the case, and the serial number is on the underside of the lid.
Search for your product. Search. FIND MY PRODUCT. Please enter a product name, a serial number or a four-digit code. Serial number or four-digit code. Select your product type. Wearables Home cinema Health Headphones Speakers. Bose Facebook Bose Twitter Bose YouTube Bose Instagram. Email sign-up Bose Professional. Serial numbers are 17-digits long (or 4-digits long for some headphones) and can include letters and numbers. In addition, products compatible with the Bose Connect app, the Bose Music app, the Bose Sleep app, or the Bose Hear app will display the serial number in the app under Settings Product Info. Serial numbers are 17 digits long following 'S/N' and contain letters and numbers. Example See the product categories below to find your product and the serial number location.
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Fan
Starting with units manufactured in late 2014 and later (shipped with Firmware version 1.5), the fan now runs quietly, constantly, while the Power Stand is powered on. This is completely normal.
This is how to read the Serial Number to tell if your system was shipped with Firmware version 1.5 or later.
Note: The grayed out characters may be different on your system.
If the underlined numbers are greater than 4284 then the unit was likely shipped with Firmware version 1.5, after October 2014.
Note: There is no user installable update for units with earlier serial numbers. The earlier hardware is not compatible with firmware version 1.5.
Support for Bose B2 bass module
This is how to read the Serial Number to tell if your system was shipped with Firmware version 1.4 and System EQ 1.04 (both required to fully support the B2 Bass Module).
Note: The grayed out characters may be different on your system.
If
- the first two digits are 04 AND
- the underlined numbers are between 7000-9999 or lower than 2250
Then see L1® Model II Power Stand Firmware Updates
Note: The grayed out characters may be different on your system.
If the underlined numbers are greater than 4284 then the unit was likely shipped with Firmware version 1.5, after October 2014.
Note: There is no user installable update for units with earlier serial numbers. The earlier hardware is not compatible with firmware version 1.5.
Support for Bose B2 bass module
This is how to read the Serial Number to tell if your system was shipped with Firmware version 1.4 and System EQ 1.04 (both required to fully support the B2 Bass Module).
Note: The grayed out characters may be different on your system.
If
- the first two digits are 04 AND
- the underlined numbers are between 7000-9999 or lower than 2250
Then see L1® Model II Power Stand Firmware Updates
Bose 301 Serial Number Lookup
Use your T1 to check
If you have a T1 ToneMatch Audio Engine you can use it to check the Firmware and System EQ versions that are currently installed. If the Model II has been updated since it was manufactured, you need the T1® to read what is installed.
Bose Speaker Serial Number Lookup
See: Model II / Versions from T1®
Bose Surround Sound Serial Number Lookup
